Frequently asked questions

What file types and image quality work best?

We recommend high-resolution JPG or PNG files. Clear, bright photos print best, but we can also work with most photos.

What sizes are available for the photo magnets?

We currently offer 2x2". This size is designed to showcase your photos beautifully while still being lightweight and durable.

Can I add text, dates, or designs to my magnets?

Yes!

Personalized text and custom designs are available exclusively for bulk orders. We’ll work with you to create a beautifully tailored set for your occasion.

How long does it take to receive my order?

Most orders are printed, pressed, packaged, & shipped within 1–2 business days depending on how many orders we have & the volume; could take up to 2-3 business days.

Please visit our shipping page for more details :)

Can I change or cancel my order after it’s placed?

Because all of our items are custom-made, we’re unable to accept cancellations or changes once an order has been placed. For this reason, we recommend carefully reviewing all images and details before submitting your order.

Order Issues
If your order arrives with any print defects or damage during shipping, please contact us within 7 days of delivery at harlowehayescontact@gmail.com. To help us resolve your concern quickly, please include the following in your email:

  1. A clear photo of the product
  2. Your order number and details
  3. A brief description of the issue

Our team will review your request and respond within 2 business days to work on a resolution.

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